Terms and Conditions

General Terms and Conditions of Pilates City

1. Membership Duration and Extension: A membership is entered into for a minimum of 6 or 12 months, depending on the type of membership, and is automatically renewed monthly after the initial period.
2. Payment of Monthly Membership Fees: Membership fees are paid monthly via direct debit, collected in the first week of each month.
3. Validity of Class Credits: Class credits are added to the customer's account on the first day of each month and are valid until the end of that month.
4. Reservations: To reserve your favorite classes in time, you can book classes up to 4 weeks in advance.
5. Cancellations: If you wish to cancel a reservation, please do so at least 12 hours in advance. This gives other members the chance to take your spot. Cancellations are free up to 12 hours before the class starts.
6. Punctuality Policy: To maintain the quality of the classes, late entry to classes is not allowed. No exceptions will be made.
7. Termination of Membership: After the initial 6 or 12 months, the membership can be terminated by giving one month's notice in writing via email.
8. Expiration of Class Credits: Upon termination of membership, all class credits immediately expire.
9. Health Disclosure: Customers are required to inform the instructors and/or staff of Pilates City about their health and physical condition, including any changes or pregnancy.
10. Liability Waiver: Pilates City is not liable for any damage, loss, or personal injury incurred during or as a result of the classes.
11. Assumption of Risk: Classes taken at Pilates City are undertaken at the customer's own responsibility and risk.
12. Adjustment of Rates and Schedule: Pilates City reserves the right to unilaterally adjust rates, class schedules, and opening hours at any time.
13. Health and Safety: Always follow the safety guidelines and hygiene measures in place. This helps us maintain a healthy and safe environment for everyone.
14. Mandatory Use of Grip Socks: For safety and hygiene reasons, grip socks are mandatory during the classes.
15. Use of Equipment: Handle the equipment and materials you use with care. Leave everything clean and tidy so that the next person can enjoy it as much as you did.
16. Respect for Everyone: We strive for a warm and inclusive community. Treat fellow members and our staff with respect and kindness. Together, we make Pilates City a great place for everyone.
Additional Rules for Unlimited Membership
17. Access to Classes: As an Unlimited member, you have access to all classes with a limit of 1 class per time slot or part of the day. On weekends, you can attend a maximum of 1 class per day.
18. 'No Show' Policy for Unlimited Members: On the first 'no show,' you will receive a notification via email. On the second 'no show,' a fee of €20 will be charged. A 'no show' is when you do not attend the class without a valid cancellation (see article 5 General Terms and Conditions).
19. Holiday Periods: In the Unlimited rate is calculated that there are fewer classes during the summer and Christmas holidays, and the club will be closed for 2 weeks.
20. No Settlements or Chargebacks: There are no settlements or chargebacks possible with the Unlimited Membership.